Hearing Aid Second OpinionFree hearing aid second opinion in Westerham, SevenoaksNot getting on with your hearing aids?
Get the time, care, and clear answers you deserveAt Hawthorn Hearing, we’re seeing more and more patients each month across Kent and Surrey who have asked for advice on their current hearing aids or the service they’ve been provided. Conversations in noise are still difficult. Their hearing aids never felt quite right, or they have left appointments feeling rushed, with questions still unanswered. Something we unfortunately see is that not all hearing aids from other practices have been fitted correctly, and even very basic information has sometimes not been discussed.
If you feel like you're not getting the service you were promised, or wondering whether you have the best programming for your hearing aids, book a free appointment with us and we’ll go through everything with you, and give our honest opinion, with no pressure on you.
Free appointment • Patient-Centred Care • Independent Hearing Clinic
Perfer to speak with us? Call 01959 528559
In short, what happens in an appointment with us?
Start from the beginning and get to know you
We’ll check the fit and comfort of your hearing aids
Test the sound quality and verify the current programming
Make real-ear measurements and adjustments where needed
Assess ear health and perform wax removal if required
Discuss your listening needs and lifestyle to personalise settings
Answer questions about maintenance, warranties and replacement options
You Deserve to Feel Heard, too
Hearing aid aftercare should come with time to talk, clear explanations and support when things are not working as you hoped.A second opinion may help if:
You still struggle to follow conversations, even with your hearing aids in.
Your hearing aids are uncomfortable, disappointing or often left in a drawer.
You feel your concerns have not been fully understood.
You are unsure whether your current devices suit your hearing and everyday life.
You have been advised to replace your hearing aids and want to understand your options first.
Over 150 patients seen for second opinions in 2026
This year, we have seen over 150 people seeking a second opinion on hearing aids supplied by the NHS, high-street providers and other private practices.
Patients have told us they wished they had come sooner, and that we explained important information they had not been given before. Some have also shared their experiences in five-star Google reviews.
That feedback reflects the care we aim to offer: time to listen, clear explanations and practical help with the hearing aids you already have.
What Happens at your Free Second-Opinion Appointment?
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We want to understand where things have gone wrong, what has already been tried and what you would most like to improve. There is more than enough time for your questions and concerns.
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We review your hearing history, any available hearing-test results and how your current hearing aids are working. We also explain the function of your ear system, visually inspect the ear canal and ear drums, and perform a variety of hearing tests. We use this information to consider whether your devices and the support around them are meeting your needs.
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We talk through our findings with you: what may be contributing to the difficulty, what could be improved and which options are worth considering. You can ask questions until the next steps make sense.
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We do as much as we can during your visit to help you get the best from the hearing aids you have. Depending on your devices and what is appropriate for you, this may include adjustments or help with fit and use.
Compatible hearing-aid review and reprogramming during this appointment are included at no charge. What we can improve depends on your hearing and your devices; we will explain their possibilities and limitations clearly.
Maggie Schaedel-
Yes. The full 90-minute second-opinion appointment is free, including reviewing, explaining and reprogramming compatible hearing aids where appropriate.
If we recommend any separate service or ongoing care afterwards, we will explain what it involves and any cost before you decide.
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The appointment is an opportunity to understand your current hearing aids and your options. We will do what we can to improve the devices you have.
If different hearing aids are worth considering, we will explain why, and the decision remains yours.
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Yes. We can review their function and give you advice.
We cannot reprogramme NHS, AMPLIFON-branded or ADVANCE-branded hearing aids. For these devices, the appointment focuses on assessment, explanation and your next steps. Adjustments to other hearing aids depend on the make and model.
If you know which hearing aids you wear, tell us when you enquire so we can explain how we may be able to help.
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Bring your hearing aids, any charger or accessories you use, and any hearing-test results or paperwork you already have.
If you do not have your previous results, you can still contact us to arrange a second opinion. You are welcome to bring someone with you.
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At Hawthorn Hearing, Suite 103, Brewery House, corner of High Street and Black Eagle Close, Westerham, Kent, TN16 1RG.
We welcome patients from Westerham, Oxted, Sevenoaks, Edenbridge, Lingfield and surrounding areas.
We also offer Home-Visits at no additional charge.
FAQ
We offer a comprehensive and patient-centred assessment. Your wellbeing and quality of life are our top priority, and going the extra mile is something you can expect every time.
No two ears are the same, so our diagnostic audiologists provide a bespoke hearing evaluation for every patient. We take the time to discuss in-depth your results and provide an honest review of your hearing.
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